Reference

Understanding Our Terms and Your Rights

When you open an account with us, you're agreeing to a set of conditions that protect both you and the platform.

Account verification rulesPayment and withdrawal conditionsData retention and privacy
Explore Lobby Read FAQ
asiabet138 Understanding Our Terms and Your Rights
QUESTIONS ABOUT YOUR TERMS

Get Clarity on Any Policy Question

Team online

Live Chat Support

Reach our team via in-lobby chat Monday to Sunday, 09:00 to 23:00 WIB. They can walk you through specific terms, withdrawal holds or account questions on the spot.

Email Inquiry

Send a detailed question to [email protected] and expect a reply within 4 business hours. Include your account number and the exact policy clause you're asking about.

In-App Settings

Visit your account settings in the lobby—select 'Terms & Policies'—to view the full text, your account status, and recent login activity tied to these conditions.

HOW WE HANDLE YOUR DATA

Security, Privacy and Account Protection

Deposit and Withdrawal Records

Every DANA, OVO, GoPay and QRIS transaction is logged and encrypted.

Account Verification Process

Before your first withdrawal, we verify your identity using your account name and payment method.

Cookie and Session Terms

Our platform uses cookies to keep you logged in and to remember your preferences—game filters, language, payment method.

Account Suspension and Closure

If we detect a breach of our terms—fraudulent activity, underage access, or prohibited conduct—we may suspend your account immediately.

Dispute and Change Requests

To request a correction to your account details or dispute a transaction, email [email protected] with proof.

Deletion and Data Retention

You may request account closure anytime via support chat or email.

Frequently Asked Policy Questions

Your withdrawal request will be held until verification is complete. We'll email you a link to submit your identity documents and confirm your DANA, OVO, GoPay or QRIS payment method. The process typically takes 24 to 48 hours. Once verified, your withdrawal goes through automatically.

No. Our terms require one account per person. If we detect duplicate or linked accounts, we suspend all of them and may forfeit any balance. Players in Surabaya, Bandung and across Indonesia follow the same single-account rule.

Certain games and features are available only where local law permits. Your location is checked when you log in, and restricted games are automatically hidden from your lobby. You cannot override this by changing your location setting manually.

We retain your transaction history and identity records for seven years for financial compliance. Your email address, phone number and contact details are deleted within 30 days of closure. You can request a data report before deletion.

Email [email protected] with your transaction ID, date and reason. Include screenshots if available. We investigate within 5 business days and contact your payment provider if needed. Resolution typically takes 7 to 14 days.

Yes, we may update terms to reflect law changes, security upgrades or platform improvements. You'll receive an in-app notification and email before changes take effect. Continuing to use your account after the notice date means you accept the new terms.

Fraudulent activity, underage access, using another person's payment method, or exploiting a system error. Harassment of our support team or suspected money-laundering also triggers suspension. We'll contact you with specific details and steps to appeal.

Related Pages

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